1 reviews | Active since Mar 2009
NOTHING DONE TO SORTED OUT WIFI CALLING AFTER NEARLY 6 WEEKS
I originally complained on 31/08/2021. It is now 6 weeks later. NOTHING HAS BEEN RESOLVED. This is the complaint: I complained about Cell C on 31/08/21. This the complaint: "I bought a cell c wifi calling bundle on the 17/08/2021 from cell Cell C. It is now the 31/08/21 and it is still not working. A Mr. Mofekeng called me and promised to sort out the problem by the next day. Nothing was done . He called back a week later after I sent him email at ***. He made no mention of the previous week's call and said he would escalate the problem. (18/09/2021) Nothing more from the man I complained on the 24/08/21 that the wifi calling was not working even though it stated on their app that it was activated. Nothing was done on the 24/08/21. I called again on the 25/08/21 and this time they escalated the complaint. Have made a total of 6 calls to cell c each one averaging about 15 minutes or more. I had a call on Monday 30/08/21 at 09:00 from Tembi who promised to call back at 10:00. He didn’t!! Amongst the calls I had promises of managers to call me back. The only one who did call me back was a manager who called back yesterday afternoon to tell me that a manager would call me 1st thing today (Tues 31/08). Nobody did call. Even though the consultant said the manager Carl called early this morning but nobody answered. I had no missed call, so he couldn’t have called !!! This afternoon when I called, the consultant said she would get the manager (Carl) to call me in the next few minutes. I called back just after 16:00 and asked to speak to Carl. I was told after a long delay, that Carl was off today. Somebody is lying to me. The number of the cell phone in question is **********. Does anybody at Cell C care? If you want to subscribe to CELL C, THINK TWICE. THEIR SERVICE IS SHOCKING. i EVEN TRIED TO GET THROUGH TO THEIR CEO, WITHOUT LUCK. he obviously doesn't care about his customers" Th problem with Cell C has still not been sorted out. It looks like they don't care!!! I WOULD LIKE A PUBLICE RESPONSE ANAD NOT A PRIVATTE REPONSE
Thank you for writing us
We have received your review regarding your WiFi calling and the service you have experienced from us.
We have escalated this issue. We apologise for the service you have experienced. We will contact you.
^NZ
Thank you for writing us
We have received your review regarding your WiFi calling and the service you have experienced from us.
We have escalated this issue. We apologise for the service you have experienced. We will contact you.
^NZ
