Not yet assisted

Good day I would like to be assisted ,I want a refund for my R29 airtime . I bought data on the 28th of February 2022 of 2GB valid for 5 days that was due to expire 5 March 2022 . The data worked on the 28th . Then on the 1st of March 2022 I was allocated my monthly contract data of 500mb that was due to expire on the 1st May 2022. I then started to notice that in month of March that my monthly data was being used up instead of the 5 day data bundle . So I then call the call center on the 2nd March 2022 at 8:21 spoke to Neo who advised that he cannot assist after patiently waiting for him to investigate but he came back with nothing. He then told he will transfer me to the technical department. What bored me was that the transfer was a blind transfer as he has not explained what my issues was to the agent working in the technical department. I then got through to Mpho who said she cannot hear for the duration of the call . She said she will transfer me to another agent , I requested me to please call me as I didn’t want to explain me issues all over again . She advise that they do not do call backs . Then transfer me , but the call just rang once . And it was disconnected, i then had to call in again at 8:55am got through to Eden or Edith explained my issues, she advised that she sees what I am talking about, she said that the data was supposed to be used first was the 5 day data bundle then once that has expired or depleted it will use the monthly data . She created a case , gave me a reference number *** Then transferred me to the technical department , so the call got through to Makhosazane who said she is not from technical department, but then she also said that the data to be used first is the 5day bundle then the 30 day bundle afterwards. Later that day I received a call and had to explain all over again , I was advised that my case will be looked at and later received another reference number ***. On Friday I received feedback , I was told that with the data I bought it will never be used as the monthly data 1st priority. Now my question is if I was to buy 3GB for 3 or 7 days of data before the last day of the month and my monthly allocation is 10GB this means I first need to finish 10GB monthly data first in the before I can use the 3GB, 3 or 5 day data bundle . The lady I spoke said there is nothing to be done and I told her that I disagree with the findings and I want to be refunded my R29 airtime cause now the data didn’t work as of the 1st of March 2022. She said that I will not be refunded and advised that her supervisor will give me a call . Till now I never received the call from her supervisor . I love cell c , but the customer service I received lately is making me a unhappy client .