Not worth the frustration

Last Wednesday a Cell C customer service rep called me to tell me I'm due for an upgrade and that I could get the Samsung Note 4. She was all ready to send it the same day but I asked her to call the next day as I had to see the phone first before deciding. At the time she quoted me R414.00 per month. She called on Thursday morning, quoted R418.00 and I said we could go ahead. I asked for the pink one and after checking her stock she said they had it. <br> I received the phone by courier on Friday... It was WHITE so I sent it back with them immediately. I then kept phone customer service to see if I could go in store to get the phone myself. After MANY calls they finally managed to cancel it on the system the following Tuesday and I went in today...to be quoted nearly DOUBLE the price!!!<br> Their answer is the first call was from an outsourced company and the lady had made a mistake...and they will listen to the voice recordings. <br> So after a week of complete frustration and multiple calls, being passed from person to another and one dept to another, I'm still in the dark.<br> It should not be this difficult to upgrade!!!!!!