Not willing to refund me for Damanged goods

I purchased a phone cash on the 22nd of July as my current one got damaged. It was an emergency purchase as my phone is key to my job.<br> The phone kept restarting and cutting of my calls. I went back to the store on Friday the 24th July to return the phone and indicated to the sales manager that I wanted a cash refund so that I could go buy a different phone.<br> She refused indicating that they will not do a cash refund. She insisted that she take the phone in for repairs. I explained I either needed a replacement phone or the cash to buy another phone in the interim. An argument broke out and I was refused my cash for returning my phone.<br> <br> Does Cell c not abide by the consumer law of a 7 days refund?<br> <br> I explained my work situation in regards to needing for work and she insisted that there is nothing she could do. <br> After an hour of arguing, she proposed a substitute phone with no access to email. At this point I was fed up as they had wasted more than an hour of my time. I WANT MY MONEY BACK FROM CELLC. I took the replacement phone only to find out it wasn't set up.<br> I proceeded to purchase a new phone from another store.<br> I made 5 calls to the call centre and got no help.