Not what I asked for!

I was due for an upgrade, and app**** for my upgrade at cape Gate branch. The phone I wanted was not in stock. After a month of not hearing from them I ordered it from CellC Direct, when they phoned me. <br> <br> After explicitly asking and confirming that I keep my contract as is, and that I am not prepared to pay more than my R 289/ month for a contract, and after the lady confirmed that it was still a Top - Up contract, I was very happy to get my upgrade after all. <br> Month end came, and I received a bill of more than my usual fee. I went to a Cell c branch, and they informed me I was on a Post Billing contract, and not a Top Up any more. AND THEY CAN'T HELP, I HAVE TO PHONE CELL C DIRECT. <br> I phoned and asked what was happening. I had to request a voice recording, to find out what was said, and if I did ask for Top - Up only. <br> A month had past, and I have received a bill of more than 2 time more what I use to pay. <br> I have not heard from any of my 2 requests for the voice recording, or any other help. <br> My reff numbers for the voice recording: <br> o 18 / 08 / 2015 Number: ***<br> o 01/ 09/ 2015 Number: ***<br> I would like this to be sorted out as soon as possible please. <br>