Not well informed before line gets Suspended

Hi, cell C,what kind of service are you providing???it is soo unprofessional...a nosipho mamapolo from your collections branch contacted me this morning...I have never skipped a payment thus far for the past year and a few months,only reason why its because I am on maternity...anyways I gave my reason to the unproffessional consultant,whom never advised me on the call should I not make payment anytime soon that my line will be susspended up unitl payment has been made..suddenly my line no longer works,and then I called in and nonkululeko from the Durban call centre noted the Implications to me... PLEASE DO NOT TREAT ALL YOUR CLIENTS THE SAME...AS I SKIPPED PAYMENT FOR A VERY GOOD REASON..Im sure she skipped payments.treat clients the way you would like to be treated...im sure the call is recorded..listen to her not informing me sufficiently...dont you have scripts??? To end off ur call with...she is soo not compliant...I am seriously disgusted...I dont think I would want another contract with cell c after the way I have been treated..i would like the call to be redone from her directly....in order for me to be well informed....if not I am definitely going to take this further...