not very impressed with service

on the 08th of October 2015 I called cellc direct 084145 just after 4pm, spoke to a consultant about a promotion they have in the booklet the IPHONE5S pre-owned for R279 pm sent thru all my docs also done a contract for a Samsung Galaxy Tab3 for R169 on the IPHONE I asked if I will be able to buy data with my airtime was advised yes to my surprise it is not the case, on Saturday the 17th of October I received 2 calls from cellc regarding my contracts nothing has updated on there systems that I have not received my devices & yet I received it on the 13th of October already, yet a debit of R40.07 went of my account on the 17th of October, to be honest i am not happy with the service going into a store on Saturday Alberton City i got such awesome service, yet the contact centre could not assist me, today i received a call that my tab has arrived if i was a dishonest person i would have taken the tab but i am not, can you please get yourself sorted really i am not happy with what i am getting this is not on