Not very accomodating to a long standing customer

<p>I have 3 contracts with Cell C , and with the one due for upgrade, I contacted Cell C direct and did the upgrade to a WiFi package. I received the modem about 3 weeks ago. I called yesterday asking if there was anyway I could possibly change my upgrade to a phone instead, and was told that it was after the 7 days so I could not. I pointed out to the lady that I will pay return fees for the item, and also that the item has not been used obviously as the upgrade only takes effect in February. She was not even prepared to consider or even give me some advice or alternative options.</p> <p>Strange though how they are so helpful when you call to give them business, but get treated so dismissavely when you give them hassles.</p>