JG
Jeanette G
1 reviews | Active since Nov 2020
26 Nov 2020, 20:46
Not updating credit profiles
Dear Cell C I have been requesting numerous times for you to update my credit record at Experian and TransUnion. It shows that my account is 4 months in arrears but I am up to date. I have been calling the call centre everyday for the past month and sent numerous emails. It is against the law for you if you post incorrect information on my credit profile, and I WILL take legal action against Cell C, if this matter is not resolved by 12:00 tomorrow afternoon! And I know Cell C can not afford this at the moment! I need your urgent attention in this matter. Regards Jeanette GoosenAccounts: *** & ***
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Cell C's replyOfficial
27 Nov 2020, 08:40Hi Jeanette
Thank you for contacting Cell C.
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
^MM
Thank you for contacting Cell C.
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
^MM
Cell C's reply27 Nov 2020, 08:40
Official
Hi Jeanette
Thank you for contacting Cell C.
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
^MM
Thank you for contacting Cell C.
Kindly be advised that the payment profile records at the Credit Bureaus are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.
^MM