NOT TREATING CLIENTS FAIRLY

I received the most pathetic service from Cell C . My phone start giving problems since weekend of 14th Feb`21, (phone only received September 2020) phone charge for 2min than stop charging. I took the phone in on the 15th to the Garden Route Mall Branch from where they send it to their repair department. A month later I still battle to get proper feedback or reason as to why phone not charging. Their feedback eventually after complaining and calling in is that phone had physical damage crack screen (screen protector and not the actual screen) and note it out of warranty due to damage. When calling the repair department I was transferred from one person to the other (different departments) and ended up at repairs only to be ask by the consultant if I have insurance to claim against. I find this as pathetic and that CELL C fail to apply proper TCF regulations. This is no way treating clients fairly , instead are looking for ways not take up responsibility to their clients. I still did not hear anything by the way from CELL C Customer Care services after e-mailing them on the 9th of March a complaint, other then an e-mail receive notification from CELL C to contact me within 48 hours.