Not the service I am used to

<p>I upgraded my contract and received a new iPhone, after using this phone for 2 weeks it gave problems whereby it didnt want to respond to clicks and the screen flickered, I've decided to sent it in to CELLC repairs. Since then it has been endless calls and emails back and forth. They stated that they couldnt work on it as it had "Find my iPhone" on but this was deactivated while I had them on the phone and they confirmed it. It has now been more than 3 weeks without a "new" phone. I still had to pay this month even though I couldnt even use it. I would like CELLC to replace this phone and not fix it as theres clearly issues with this and also a rebate on the monthly payment. I must honestly say this is not the company I've been promoting the last couple of years and this is not the service that I am used to from them.</p>