eS
etienne S
1 reviews | Active since Dec 2014
30 Nov 2015, 09:53
not telling the customer the truth
I spoken to customer service 2 weeks ago requesting info regarding outstanding money and ref numbers. on completion I asked the person online to give me details regarding lapsed contracts I can cancel. to my surprise she rep**** none is possible to cancel. I went to cell c the glen and to my astonishment they inform me that 3 of the accounts is lapsed and can be cancelled... is lying to customers now part of the day to day operations? BAD ON YOU CELL C. but I guess the recording of the 20/11/2015 at 10 am will be mysteriously disappeared too?
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Cell C's replyOfficial
30 Nov 2015, 10:06Hello etienne2208,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Cell C's reply30 Nov 2015, 10:06
Official
Hello etienne2208,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN