KT
Kgomotso T

1 reviews | Active since Sept 2014

07 Mar 2017, 21:28

Not suprised bad service

<p>You know what i thought maybe cell c will take the first complain seriously but it obvious that you dont give a damn about your clients no wonder why you are selling damaged phones. I complained one of your so called agents called me and asked me what happened i did explain and that was it. No feedback nothing, im am so disgusted by the whole situation i wish you could just cancel the stupid contract. And if that's how you treat your clients believe me the Ombudsman will deal with you directly. Im not gonna pay for damaged goods, cellphone gets damaged within 7days and you send it for repairs. The so called complains officer leaves the matter without any feedback. You have gone too far.</p>

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Replies (2)
Cell C
Cell C's reply08 Mar 2017, 07:55
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply09 Mar 2017, 09:05
Official

Please be advised that Nelly could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN