NOT SOLVING MY ENDLESS PROBLEMS OUT!

Approximately 5 months ago I went to Hillcrest branch to do my upgrade. I only wanted a Samsung however after being shown the repair books and being told how useless Samsungs were - I was eventually persuaded to take a Hawaii. The first phone was returned in the first 2 weeks due to lack of holding charge and found out that the staff that worked there were all fired and got Robin the store manager and explained the situation to her. This phone was sent in to Head Office with a letter of explanation why I didnt want any other phone other than a Samsung. Head Office replaced the phone with another upgraded Hawaii phone which I didnt want at all but had no option. One week later the phone was back at the store and again it has been sent to head office. I have contacted the repairs centre and have been promised a response but nothing has happened. I asked Robin to advise on Samsung phones but she also refused any advise. I am sick of driving to Durban from Howick endlessly and not getting response. I am tired of having endless promises from the repairs side promising that they will contact me. This is one big farce and now I will get a generated response from Cell C!!!!!!