MM
Mpho M

1 reviews | Active since Oct 2021

29 Oct 2021, 05:27

Not satisfied, beyond disappointed

I have two contracts with cell c and they recently disconnected my simcards permanently, it's over two months now. When I contact them asking them why my simcards a disconnected, they say simcards gets permanently disconnected if a client did not pay the account for 120 days, I told them that I pay my account monthly and that the reason I have two contracts with them it's because of my business. Despite several attempts trying to find answers, they do not help me. I called again, they said they did not hand me over, it's a company called Getmore that handed me over. Firstly, this company debited from my account without my authority, how can they hand me overšŸ¤”even after I called and canceled their service, they did not cancel and they did not refund me. Cell c does not care about their clients. I really need help as soon as possible because my life has fallen apart

0
Replies (2)
Cell C
Cell C's reply29 Oct 2021, 10:54
Official
Hi Mpho  

Thank you for contacting us. 

The matter will be investigated and rectified. Please private message us your Cell C/ID number.

^NT
MM
Mpho M's update04 Nov 2021, 12:26
Reviewer Update
Good day, kindly contact me as we could not talk on Monday when you called me... Network was very bad. Please call, so that this can be resolved