DM
Dale M
1 reviews | Active since May 2021
22 Dec 2023, 11:19
Not Satisfied
I went to do a sim swap Cell C The Grove 21/12/2023, I explained my phone got lost with my sim the lady said I should write down 5 frequently used numbers. Who remembers 5 numbers out their head I could only remember my partners number which I usually call, let alone four number. I had a copy of my Bank statement copy of ID with me and I was refused to be help. I have the network for a very long time and this is the first time experiencing this. I am not happy about this. Worst part is that when I called customer service the asked for one number I frequently use.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
22 Dec 2023, 11:25Dear Dale Morgan,
Thank you for contacting Cell c.
We sincerely apologize for the ongoing challenges you've faced, and we understand your frustration.
We would appreciate the opportunity to assist with your sim swap request.
Kindly private message us the number in question as well as a number our team can reach you on to assist.
Regards
Cell C | DA
Thank you for contacting Cell c.
We sincerely apologize for the ongoing challenges you've faced, and we understand your frustration.
We would appreciate the opportunity to assist with your sim swap request.
Kindly private message us the number in question as well as a number our team can reach you on to assist.
Regards
Cell C | DA
Cell C's reply22 Dec 2023, 11:25
Official
Dear Dale Morgan,
Thank you for contacting Cell c.
We sincerely apologize for the ongoing challenges you've faced, and we understand your frustration.
We would appreciate the opportunity to assist with your sim swap request.
Kindly private message us the number in question as well as a number our team can reach you on to assist.
Regards
Cell C | DA
Thank you for contacting Cell c.
We sincerely apologize for the ongoing challenges you've faced, and we understand your frustration.
We would appreciate the opportunity to assist with your sim swap request.
Kindly private message us the number in question as well as a number our team can reach you on to assist.
Regards
Cell C | DA
DM
Dale M's updateReviewer Update
22 Dec 2023, 13:39Yes the number is ***
DM
Dale M's update22 Dec 2023, 13:39
Reviewer Update
Yes the number is ***
Cell C's replyOfficial
27 Dec 2023, 10:30Dear Dale Morgan
Thank you for taking our call today. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team, on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you.
Thank you in advance!
Regards
Cell C | NT
Thank you for taking our call today. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team, on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you.
Thank you in advance!
Regards
Cell C | NT
Cell C's reply27 Dec 2023, 10:30
Official
Dear Dale Morgan
Thank you for taking our call today. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team, on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you.
Thank you in advance!
Regards
Cell C | NT
Thank you for taking our call today. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team, on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you.
Thank you in advance!
Regards
Cell C | NT