pP
piet P
1 reviews | Active since Nov 2019
25 Mar 2021, 07:18
Not satisfied and need a refund of my airtime
I recently bought a cell c phone *** from pep,but I was struggling to connect to a internet since day one ,so I called cell c customer service thousands times for assistance with internet and the all fail,I then suggested to use other network like mtn thinking I'll be able to connect to internet with a different network,I was told to buy air time of 150 which I did but and it was deducted and instructed I switch off my phone for four hours but still my phone was not even unlocked for other network and I still could not get to the internet ,it's only yesterday morning when I got the help from a lady in Customer care tell me the reason behind the internet was that my APN we're down all the time from their system,so I need a refund of my 150 airtime .
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Replies (7)pP
piet P's updateReviewer Update
25 Mar 2021, 23:54I am still waiting for my refund of air time ?R150 of air time it's a lot of money more especially in this life time ,so I need it back so that I can make good use of it,had you employed qualified people non of this would have happen,go to my calls listen to them all and tell me who's mistake is it? So pls refund me
pP
piet P's update25 Mar 2021, 23:54
Reviewer Update
I am still waiting for my refund of air time ?R150 of air time it's a lot of money more especially in this life time ,so I need it back so that I can make good use of it,had you employed qualified people non of this would have happen,go to my calls listen to them all and tell me who's mistake is it? So pls refund me
pP
piet P's updateReviewer Update
25 Mar 2021, 23:56The number is *** but I no longer wants pot cause still cell c employee s failed to do it right and the reason behind that was that I was battling with internet so all I need is my refund
pP
piet P's update25 Mar 2021, 23:56
Reviewer Update
The number is *** but I no longer wants pot cause still cell c employee s failed to do it right and the reason behind that was that I was battling with internet so all I need is my refund
pP
piet P's updateReviewer Update
26 Mar 2021, 18:49Hi...am I gonna get help?
pP
piet P's update26 Mar 2021, 18:49
Reviewer Update
Hi...am I gonna get help?
pP
piet P's updateReviewer Update
27 Mar 2021, 09:34The assistance that I need is my refund of air time to *** like I said the whole idea behind to use other network on this phone is because of no network I was getting and cell c employees were failing to get to the bottom of the issue ,despite thousands times I called cell c customers service ,up until one lady told me the reason behind that was my APN we're off all this time and during my fustration I kept saying I need my phone to be unlocked so that I can use mtn due to network little did I know there was nothing wrog with my phone,the issue was cell c customers service
pP
piet P's update27 Mar 2021, 09:34
Reviewer Update
The assistance that I need is my refund of air time to *** like I said the whole idea behind to use other network on this phone is because of no network I was getting and cell c employees were failing to get to the bottom of the issue ,despite thousands times I called cell c customers service ,up until one lady told me the reason behind that was my APN we're off all this time and during my fustration I kept saying I need my phone to be unlocked so that I can use mtn due to network little did I know there was nothing wrog with my phone,the issue was cell c customers service
pP
piet P's updateReviewer Update
27 Mar 2021, 09:37So meaning I am now sorted with internet hence I can communicate with you now so that 150 I need it back cause even the phone was never unlocked which I am not longer interested for it to be unlocked any more
pP
piet P's update27 Mar 2021, 09:37
Reviewer Update
So meaning I am now sorted with internet hence I can communicate with you now so that 150 I need it back cause even the phone was never unlocked which I am not longer interested for it to be unlocked any more
Cell C's replyOfficial
27 Mar 2021, 12:30We need the number in question so we can be able to assist accordingly.
^PN
^PN
Cell C's reply27 Mar 2021, 12:30
Official
We need the number in question so we can be able to assist accordingly.
^PN
^PN
pP
piet P's updateReviewer Update
27 Mar 2021, 13:58***
pP
piet P's update27 Mar 2021, 13:58
Reviewer Update
***