SK
Shaun K
1 reviews | Active since Oct 2019
10 Sept 2020, 13:40
Not Right
I have been with cellc for 11 years and for the first time since 2015/2016 when i wrote a complaint to the former CEO then Jose, I will do the same to the current. I have taken my upgrade and my upgrade has kicked in half way through the month, and always started 1st of the month.... Now i must pay R701, plus to add to insult i had a number change down in December and there was a problem with my number on my new phone so I had to take out a sim swop and pay for that at R115 in the store
I want the R701 - R115 as no one told me to get a sim swop and sort the rest out or i emil the ceo and cancel my contract
all you do is cancel my emails when i complain about this
11 YEARS PEOPLE
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
10 Sept 2020, 14:01Good day Shaun
Thank you for getting in touch with us regarding your query.
We have escalated your query to our support team.
They will investigate and contact you for assistance.
^YM
Thank you for getting in touch with us regarding your query.
We have escalated your query to our support team.
They will investigate and contact you for assistance.
^YM
Cell C's reply10 Sept 2020, 14:01
Official
Good day Shaun
Thank you for getting in touch with us regarding your query.
We have escalated your query to our support team.
They will investigate and contact you for assistance.
^YM
Thank you for getting in touch with us regarding your query.
We have escalated your query to our support team.
They will investigate and contact you for assistance.
^YM
SK
Shaun K's updateReviewer Update
11 Sept 2020, 17:52Pls note that the matter was not resolved ill follow what i did in 2015 ill email the CeO offices
SK
Shaun K's update11 Sept 2020, 17:52
Reviewer Update
Pls note that the matter was not resolved ill follow what i did in 2015 ill email the CeO offices
SK
Shaun K's updateReviewer Update
12 Sept 2020, 11:44Someone did phone but was not willing to listen come monday i want it resolved
SK
Shaun K's update12 Sept 2020, 11:44
Reviewer Update
Someone did phone but was not willing to listen come monday i want it resolved
SK
Shaun K's updateReviewer Update
17 Sept 2020, 09:02The matter is not resolved
Is someone going to actually assist in this matter
Is someone going to actually assist in this matter
SK
Shaun K's update17 Sept 2020, 09:02
Reviewer Update
The matter is not resolved
Is someone going to actually assist in this matter
Is someone going to actually assist in this matter
Cell C's replyOfficial
17 Sept 2020, 10:09Good day Shaun
Thank you for getting back to us.
According to the feedback we have received, The number change billing was explained to you.
The outstanding query is the billing query (on the upgrade Pro-rata). We have requested that you be contacted for assistance, please allow us to conduct a security check to access your account and assist.
^NZ
Thank you for getting back to us.
According to the feedback we have received, The number change billing was explained to you.
The outstanding query is the billing query (on the upgrade Pro-rata). We have requested that you be contacted for assistance, please allow us to conduct a security check to access your account and assist.
^NZ
Cell C's reply17 Sept 2020, 10:09
Official
Good day Shaun
Thank you for getting back to us.
According to the feedback we have received, The number change billing was explained to you.
The outstanding query is the billing query (on the upgrade Pro-rata). We have requested that you be contacted for assistance, please allow us to conduct a security check to access your account and assist.
^NZ
Thank you for getting back to us.
According to the feedback we have received, The number change billing was explained to you.
The outstanding query is the billing query (on the upgrade Pro-rata). We have requested that you be contacted for assistance, please allow us to conduct a security check to access your account and assist.
^NZ