CR
Catrien R
1 reviews | Active since Dec 2020
27 Jan 2026, 17:07
Not registered on network
I have a contract with Cell C. On Friday 23 January 2026 my sim card started saying "Not registered on network". I am not able to make or receive calls any calls, no services available at all. I have phone Cell C close to 10 times and they just say there are many people experiencing teh same problem. They do not know what the problem is and do not know when it will be resolved. I use my phone to work, this is my income. I can not generate an income and are loosing my clients. This is not acceptable.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
27 Jan 2026, 17:47Dear Catrien R,
Thank you for reaching out to us.
We sincerely apologise for the inconvenience you’ve experienced. We completely understand how critical your phone is for work and the impact this outage has had on your income.
The issue you’re experiencing is due to a technical fault affecting network services in your area, and our technical team is actively working to resolve it. We are escalating your case as a priority to ensure you’re assisted as quickly as possible.
We appreciate your patience and understanding, and we are committed to restoring your service as soon as possible.
Regards,
Cell C |CM
Thank you for reaching out to us.
We sincerely apologise for the inconvenience you’ve experienced. We completely understand how critical your phone is for work and the impact this outage has had on your income.
The issue you’re experiencing is due to a technical fault affecting network services in your area, and our technical team is actively working to resolve it. We are escalating your case as a priority to ensure you’re assisted as quickly as possible.
We appreciate your patience and understanding, and we are committed to restoring your service as soon as possible.
Regards,
Cell C |CM
Cell C's reply27 Jan 2026, 17:47
Official
Dear Catrien R,
Thank you for reaching out to us.
We sincerely apologise for the inconvenience you’ve experienced. We completely understand how critical your phone is for work and the impact this outage has had on your income.
The issue you’re experiencing is due to a technical fault affecting network services in your area, and our technical team is actively working to resolve it. We are escalating your case as a priority to ensure you’re assisted as quickly as possible.
We appreciate your patience and understanding, and we are committed to restoring your service as soon as possible.
Regards,
Cell C |CM
Thank you for reaching out to us.
We sincerely apologise for the inconvenience you’ve experienced. We completely understand how critical your phone is for work and the impact this outage has had on your income.
The issue you’re experiencing is due to a technical fault affecting network services in your area, and our technical team is actively working to resolve it. We are escalating your case as a priority to ensure you’re assisted as quickly as possible.
We appreciate your patience and understanding, and we are committed to restoring your service as soon as possible.
Regards,
Cell C |CM
CR
Catrien R's updateReviewer Update
27 Jan 2026, 17:58Good day Cell C, Yes, this is what I have been told since Friday. How can this be acceptable? People in my area - people out of my area as well. I need feedback, or I need you to release me from the contract and allow me to port my number. This is costing me money and the ability to generate an income. I can not accept this.
CR
Catrien R's update27 Jan 2026, 17:58
Reviewer Update
Good day Cell C, Yes, this is what I have been told since Friday. How can this be acceptable? People in my area - people out of my area as well. I need feedback, or I need you to release me from the contract and allow me to port my number. This is costing me money and the ability to generate an income. I can not accept this.
CR
Catrien R's updateReviewer Update
29 Jan 2026, 16:33Thank you for solving my problem - it took almost a week, and I have lost a lot of money. Although I am thankful that I can make and receive calls, I am extremely disappointed at your staff for saying there is nothing they can do; I need to wait. They have no urgency and say they are sorry with not a whisper of authenticity. What a disappointment this experience was.
CR
Catrien R's update29 Jan 2026, 16:33
Reviewer Update
Thank you for solving my problem - it took almost a week, and I have lost a lot of money. Although I am thankful that I can make and receive calls, I am extremely disappointed at your staff for saying there is nothing they can do; I need to wait. They have no urgency and say they are sorry with not a whisper of authenticity. What a disappointment this experience was.
Cell C's replyOfficial
29 Jan 2026, 17:00Dear Catrien R,
Thank you for your honest feedback.
We sincerely apologize for the frustration and inconvenience you experienced during this process.
We understand that waiting for the issue to be resolved impacted you, and we appreciate your patience as our team worked to get your service back up. Your feedback about our staff’s communication has been shared with the relevant teams to ensure we improve our responsiveness and empathy in future interactions.
We’re glad to hear your number is now working, and we truly value you as a customer.
Regards,
Cell C| CM
Thank you for your honest feedback.
We sincerely apologize for the frustration and inconvenience you experienced during this process.
We understand that waiting for the issue to be resolved impacted you, and we appreciate your patience as our team worked to get your service back up. Your feedback about our staff’s communication has been shared with the relevant teams to ensure we improve our responsiveness and empathy in future interactions.
We’re glad to hear your number is now working, and we truly value you as a customer.
Regards,
Cell C| CM
Cell C's reply29 Jan 2026, 17:00
Official
Dear Catrien R,
Thank you for your honest feedback.
We sincerely apologize for the frustration and inconvenience you experienced during this process.
We understand that waiting for the issue to be resolved impacted you, and we appreciate your patience as our team worked to get your service back up. Your feedback about our staff’s communication has been shared with the relevant teams to ensure we improve our responsiveness and empathy in future interactions.
We’re glad to hear your number is now working, and we truly value you as a customer.
Regards,
Cell C| CM
Thank you for your honest feedback.
We sincerely apologize for the frustration and inconvenience you experienced during this process.
We understand that waiting for the issue to be resolved impacted you, and we appreciate your patience as our team worked to get your service back up. Your feedback about our staff’s communication has been shared with the relevant teams to ensure we improve our responsiveness and empathy in future interactions.
We’re glad to hear your number is now working, and we truly value you as a customer.
Regards,
Cell C| CM