DE
Derick E
1 reviews | Active since Jan 2021
26 Jul 2021, 12:53
Not receiving my data on my data sim after 2 payments.
Im struggling since 7th July to get my data benefits loaded, Every time I call the customer centre they say they will load a case and someone will call me, Its now the 26th of July and no one contacted me, I made a manual payment on the 7th July of R124.97 and again on the 12th they deducted R124.97, Still no data loaded or communication from their side. The service is bad, Im considering cancelling my contract. They are not stepping up to resolve my issue. May someone resolve this issue asap.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
26 Jul 2021, 13:50Hi Derick
Thank you for reaching out to us.
Please accept our sincerest apologies as we look into this matter. We will be in touch shortly.
^NT
Thank you for reaching out to us.
Please accept our sincerest apologies as we look into this matter. We will be in touch shortly.
^NT
Cell C's reply26 Jul 2021, 13:50
Official
Hi Derick
Thank you for reaching out to us.
Please accept our sincerest apologies as we look into this matter. We will be in touch shortly.
^NT
Thank you for reaching out to us.
Please accept our sincerest apologies as we look into this matter. We will be in touch shortly.
^NT
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Derick E's updateReviewer Update
26 Jul 2021, 14:52Thank you, Lets hope this time the problem will be resolved
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Derick E's update26 Jul 2021, 14:52
Reviewer Update
Thank you, Lets hope this time the problem will be resolved
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Derick E's updateReviewer Update
26 Jul 2021, 15:35When will it be sorted cause Im struggling now more than 2 weeks
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Derick E's update26 Jul 2021, 15:35
Reviewer Update
When will it be sorted cause Im struggling now more than 2 weeks
Cell C's replyOfficial
27 Jul 2021, 08:02We understand your frustration, apologies for the service you have been experiencing.
^PN
^PN
Cell C's reply27 Jul 2021, 08:02
Official
We understand your frustration, apologies for the service you have been experiencing.
^PN
^PN