DL
Donovan L
1 reviews | Active since Mar 2010
02 Mar 2020, 10:14
Not receiving calls
This would now be the third time since January I'm complaining about this on Hello Peter, I am not receiving calls from other networks or land lines, only notifications that I missed a call.
The customer care service is absolutely useless and they can't get through to me from their 084 number.
I have reset the phone many times and gone through to default network settings many times. I have even gone so far as to change phones, and this issue still keeps happening.
Sick and tired, that's what I am, because I can't get my calls. I am within my rights to take this to court for loss of income.
As soon as my R1400+ per month contract expires, I am switching to another network.
You have lost me as a customer Cell C, your service and network has gone down the drain.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
02 Mar 2020, 13:12Good Morning Donovan
Thank you for making contact with Cell C regarding your porting query.
The matter has been escalated and our team will be in touch to assist.
^NS
Thank you for making contact with Cell C regarding your porting query.
The matter has been escalated and our team will be in touch to assist.
^NS
Cell C's reply02 Mar 2020, 13:12
Official
Good Morning Donovan
Thank you for making contact with Cell C regarding your porting query.
The matter has been escalated and our team will be in touch to assist.
^NS
Thank you for making contact with Cell C regarding your porting query.
The matter has been escalated and our team will be in touch to assist.
^NS
DL
Donovan L's updateReviewer Update
02 Mar 2020, 15:47I'm sorry, but they won't, how can they call me if I can't receive calls?
DL
Donovan L's update02 Mar 2020, 15:47
Reviewer Update
I'm sorry, but they won't, how can they call me if I can't receive calls?
Cell C's replyOfficial
02 Mar 2020, 16:36Thank you for the response.
Is there an alternative number we can reach you on?
^TN
Is there an alternative number we can reach you on?
^TN
Cell C's reply02 Mar 2020, 16:36
Official
Thank you for the response.
Is there an alternative number we can reach you on?
^TN
Is there an alternative number we can reach you on?
^TN
DL
Donovan L's updateReviewer Update
02 Mar 2020, 18:06Dear Cell C
No, I don't have an alternative number! If I had one, I would of used it by now!
I was just on the line with your useless call center once again after receiving notifications that I missed your call from 084 135 at 15:34... So I called back.
After going through a lifetime of idiotic menus confirming my balances which I did not ask for, I eventually spoke to a lady and gave her my reference number for this grievance against you.
I started explaining my situation to her and realized that I had done this many many times before, so I asked to speak to someone in charge, she then told me to hold for her team leader Jessica.
I continued to hold for another lifetime and then the call was ended and not returened, further confirming my grudge against you for your utmost incompetence in assisting your customers with their issues.
USELESS, USELESS, USELESS, that's what you are!
I am sick and tired of your useless incompetence and inability to help with what is essentially a network issue.
If you want to get hold of me, send me your direct number and I will call you!
No, I don't have an alternative number! If I had one, I would of used it by now!
I was just on the line with your useless call center once again after receiving notifications that I missed your call from 084 135 at 15:34... So I called back.
After going through a lifetime of idiotic menus confirming my balances which I did not ask for, I eventually spoke to a lady and gave her my reference number for this grievance against you.
I started explaining my situation to her and realized that I had done this many many times before, so I asked to speak to someone in charge, she then told me to hold for her team leader Jessica.
I continued to hold for another lifetime and then the call was ended and not returened, further confirming my grudge against you for your utmost incompetence in assisting your customers with their issues.
USELESS, USELESS, USELESS, that's what you are!
I am sick and tired of your useless incompetence and inability to help with what is essentially a network issue.
If you want to get hold of me, send me your direct number and I will call you!
DL
Donovan L's update02 Mar 2020, 18:06
Reviewer Update
Dear Cell C
No, I don't have an alternative number! If I had one, I would of used it by now!
I was just on the line with your useless call center once again after receiving notifications that I missed your call from 084 135 at 15:34... So I called back.
After going through a lifetime of idiotic menus confirming my balances which I did not ask for, I eventually spoke to a lady and gave her my reference number for this grievance against you.
I started explaining my situation to her and realized that I had done this many many times before, so I asked to speak to someone in charge, she then told me to hold for her team leader Jessica.
I continued to hold for another lifetime and then the call was ended and not returened, further confirming my grudge against you for your utmost incompetence in assisting your customers with their issues.
USELESS, USELESS, USELESS, that's what you are!
I am sick and tired of your useless incompetence and inability to help with what is essentially a network issue.
If you want to get hold of me, send me your direct number and I will call you!
No, I don't have an alternative number! If I had one, I would of used it by now!
I was just on the line with your useless call center once again after receiving notifications that I missed your call from 084 135 at 15:34... So I called back.
After going through a lifetime of idiotic menus confirming my balances which I did not ask for, I eventually spoke to a lady and gave her my reference number for this grievance against you.
I started explaining my situation to her and realized that I had done this many many times before, so I asked to speak to someone in charge, she then told me to hold for her team leader Jessica.
I continued to hold for another lifetime and then the call was ended and not returened, further confirming my grudge against you for your utmost incompetence in assisting your customers with their issues.
USELESS, USELESS, USELESS, that's what you are!
I am sick and tired of your useless incompetence and inability to help with what is essentially a network issue.
If you want to get hold of me, send me your direct number and I will call you!
Cell C's replyOfficial
03 Mar 2020, 11:33Good Morning Donovan
We have requested our consultant to send you an email in order to arrange contact and assistance.
^TN
We have requested our consultant to send you an email in order to arrange contact and assistance.
^TN
Cell C's reply03 Mar 2020, 11:33
Official
Good Morning Donovan
We have requested our consultant to send you an email in order to arrange contact and assistance.
^TN
We have requested our consultant to send you an email in order to arrange contact and assistance.
^TN