1 reviews | Active since Sept 2016

29 Jul 2019, 16:29

Not putting the client first

I visited your benoni lakeside mall branch on Saturday, 27 July and purchased a Samsung Galaxy A50. I was not informed by anyone at the branch that the phone was also available on contract. This only came to my attention when I looked at the brochure later that day, which I picked up at the store on my way out. I contacted the Branch to ask whether I could swap the cash payment for the contract and they advised that it could not be done. I do not want to return the phone by rather have a refund of the cash amount in return for a contract. Had I been informed upfront of the various options available to me, I would have chosen the contract. I feel that I have been deliberately misled and directed towards an option that is less beneficial to me as the customer. This is very poor customer service and now cell c does not want to help me.

0
Replies (2)
Cell C
Cell C's reply30 Jul 2019, 07:55
Official
Good morning Haseen

We will follow up with the store and provide feedback. 

^PN

Best regards,

Cell C
Cell C's reply30 Jul 2019, 12:35
Official
Thabisile confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed. 

Regards 
Cell C | PN 

Best regards,