Not picking up phone and failure to cancel

I have cancelled my Sub-scription to Get More in September at the Rustenburg CellC store but still got n message today that they failed to bill be last month so they will deduct the fee double this month. I phoned the cellc call centre and they put me through to the get more call centre only to wait for 35 minutes. So i thought ok phone the direct line on the website but to na avail as i just continued to wait for a further 20 minutes.<br> <br> This is probably also why i never made use of them because you CAN NOT GET HOLD OF THEM!!!!!