Not my problem

I have a prepaid data for 365 days. The sim as well as the route was ******. Visit a Cell C store and they request that I phone the call center after I am given a new SIM card. I phone call center requesting help. First call can not assist. Phone the second time and informed that the sim will be active in next 24 hours. Cannot connect to internet. Phone call center again and tells me no SIM swap was done. The SIM received at store is in correct as it is RICA. Need to go back to the store and purchase a new SIM card then phone the call center AGAIN. I am trying to stop unauthorized use of data but all that I am getting from CELL C is that it is my problem. A simple procedure is now becoming expensive. This includes the phone calls to the call center, the extra parking fees, the petrol used and then the time to leave the customers to go back to shop. PLEASE fix you phone signal to the call center as you reception is poor in pretoria and areas in Johannesburg Cell C has got a good product but it's after sale support on the call center for prepaid products is a big issues. Every time I have worked with the call center I got no joy!