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sidrah E

1 reviews | Active since Mar 2015

09 Nov 2015, 14:56

Not made aware of additional charges

I took a contract with cellc at the midlands mall in pietermaritzburg. Its been about 6months now and every month my bill has been around R588<br> I was not made aware that the promotion of 3gigs had to be cancelled by me and that i will be billed. When i checked my bill today it shows R1008. There is no way i am going to pay this amount i was not informed of it. Had i been informed i would have stopped it. <br> Is this how you guys trap people? Really poot service. I am going to take this further.

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Replies (1)
Cell C
Cell C's reply09 Nov 2015, 15:04
Official
Hello sidrahebrahim,

We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication soon and be assured this will be sorted.

Regards
Cell C | PN