not listening to customer's request

I phoned CellC 145 to take out a contract for my boyfriend on his number. I specifically gave the consultant his number, when I received the phone they put my number on the contract, I phoned them to ask why as this is not what I requested, and they said they cannot put another rica'd number on contract on my name. I then asked but why put it on my number i did not ask you to do that. This was saturday the17th they said they will get someone to phone me Monday or Tuesday. Saturday evening I received a message on the new phone that my simcard is activated, they gave me a new number!! AGAIN not what I asked! I requested that they phone me and I am still waiting. I am absolutely disgusted that they are so desperate for a sale that they will just keep doing their own thing and not listen to a customer's request. If they cannot do what I ask why not phone me instead of assuming. And my boyfriend never even rica'd his simcard, so clearly cellc is selling ***** prerica'd sim cards, yet they cannot even let me put that number on contract. I am still waiting on a phone call from them