NJvR
Noeleen Janse van Rensburg

1 reviews | Active since Mar 2013

10 Nov 2015, 12:09

Not informing the consumer of terms and condistion

On the 13 Sept 2015 i went to cell festival mall to upgrade a contract it was upgraded to a 20 Gig data contract for R199 per month and to my suprise a account of 3700 came they never informed me that it is a open line one of the manager at the store said to me that i am a lair and it was explained by the sales lady then on the 9of Nov no it was a guy that assisted me and he can clearly remember what was explained according to the area manager Patrick and then on the10 Nov i whent to the store and was told by lesley that went to a lady by the name af Maria that accutualy assisted me can bot remember me I will not pay the outstanding bill and will be taking this to the consumer court for false advertising an not invorming the customer and then and for the fact that i as a customer been made out as a lair and not getting any feedback and assistance is scarry Cell C is a bunch of ******* and incompatent and Patrick as a area manager to tell a customer sorry i cant assist and is not prepared to assist and staff not takink acoountability i will fight this at the higest level

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Replies (1)
Cell C
Cell C's reply10 Nov 2015, 12:16
Official
Hello noeleenjvr2,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN