AQMA
Abdul Qadir Mohamed Amra

1 reviews | Active since Jun 2012

18 May 2015, 15:34

Not honouring advertised deal

I saw an ad this morning (18 May 2015) SAMSUNG S6 EDGE 64GB on Epic 150 Top up. I am an existing cell c customer, and want to upgrade my month to month contract. The price advertised was R150 pm x24. I immediately called in, and since then several consultants have confirmed that there was an error on the adverti*****t, I have a screenshot of the advert, the online advert was changed at around 9am, and Cell C need to honour this deal. A Team leader, Nirvana agreed to send me an email saying that she is awaiting feedback from marketing, and will contact me as soon as she gets more feedback. I still have not received any feedback, after 5 calls. <br> <br> 1st call at 08:08 (Duration 9:10)<br> Call cut off<br> 2nd call at 09:15 (Duration 22:25)<br> Emailed proof, and then call was cut<br> 3rd call at 9:53 (Duration 4:25)<br> Someone answers but no one speaks.<br> 4th call at 9:57 (Duration 7:34)<br> Nirvana, supervisor agrees to send me an email with information. <br> 5th call at 15:06 (5:58)<br> Ask for Nirvana, and the call is cut.<br> <br> I have a full memo of who is spoke to and what they said, It is shocking that I am being sent around in circles, when I have proof of an advertised deal. <br> <br> Regards<br>

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Replies (1)
Cell C
Cell C's reply18 May 2015, 15:43
Official
Hello aqamra,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN