not honest

i am really irritated and extremelly angry .We took a second line at cellc they had a struggle with making a seperate account after i specifically told them i need this to not be on one account code yet they said no they are struggling and i must come back after connection fee has been debited to get these two numbers split to my suprise i get told i cant you better get this sorted as i was advised this will be possible and done and if i knew this is the service i will get i was going to go elsewhere no wonder cellc is going down you guys make all these promises and cant deliver i dont care how but you better speak to the branch then who said this can be done as i will not accept this otherwise i will bring this phone back and you better cancel and i can rather go elsewhere i have actually worked there to know what can be done and this is pathetic really . I need two seperate bills .