Not happy with service i received im still trying to claim for a phone its been 2 months now.

<p>I am really not happy Cell C insurance is really disappointing ... my phone got lost in September 5th i call insurnace almost everyday trying to claim and they say they cannot find me on the system i go to the store where i took my contract phone and opened the insurance they say i need to call insurance because they have emailed all the details to the insurance department so i need to deal with them. Secondly its very difficult to get through to the insurance department you need to call them like 10 times wait on the line for 10 minutes the line cuts and you have to try again and evetually when someone picks up the phone they say they cannot find me on the system i need to go back to the store because they need to send a form called subsribers agreement ... i have been going back an forth for over a month now doing the same thing over and over again. i am paying for insurance and i feel its my right to submit the details and within a week or 2 i get my phone . why is it with Cell C so difficult to claim for something i am paying for. i really need help i feel the service is really bad and i have been with Cell C all my life always recommending the network to my friends and family but now i am really thinking twice and even regreting even taking out insurance with Cell C . </p>