SD
Sameera D

1 reviews | Active since Nov 2012

08 Apr 2016, 10:20

Not happy with service about 5gb promotion!

Cell C brochures in store and online promote the Huawei e5573 lte router and I have app**** for the deal and I am waiting for 2 weeks! I follow up everyday to enquire if the store has received stock but the stores are giving a ZTE router instead? And the cell c employees always say there's no stock. Why do you advertise a deal if you don't have sufficient supply of stock.<br> <br> If Cell C promoted the Huawei router then why are they giving a ZTE router? I am very unhappy about this, as I wanted this deal because of the Huawei router! I am not settling for a ZTE Router.<br> <br> I cannot get through to the Head Office to complain about this! <br> <br> I incurred a cost to print my bank statements in order to apply for this deal and the application has been successful, now if I don't get the Huawei Router then I want to cancel my application and be reimbursed for the expense I have incurred, as Cell C is not delivering!

0
Replies (1)
Cell C
Cell C's reply08 Apr 2016, 10:25
Official
Hello Angels786,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN