RW
Rosalind W

1 reviews | Active since May 2013

25 May 2015, 10:51

not happy with latest invoice

I am writing again, I wish that I could be bought out of my contract with cellc, I upgraded my data contract with you, I was not informed that I can get a tablet with this data contract neither that I will have to pay extra this month R299, I have been paying R118.98 every month, when I called last week to enquire about the invoice I was made aware that the discounts has been taken off, I told the agent when I done the upgrade I specifically asked will my subscription stay the same I was assured it will remain R118.98 now what a shock I must pay R299 I told the agent last week I will return this amount & just pay the R118.98, I honestly don't have words for the service I am receiving from cellc, I just want out.

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Replies (1)
Cell C
Cell C's reply25 May 2015, 11:07
Official
Hello jerome12,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN