DL
Dalene L
1 reviews | Active since Dec 2020
29 Mar 2022, 16:16
Not happy with cellc services
I cancelled my contract last year November 2021 and now they tell me that i owe them R990.00 for something that was cancelled via telephone. When collections phone me then they "so called made a note on system that contract was cancelled" i have send emails and phoned out more than R400 airtime. If collections see this please contact Ms Abdalla Mahmoud ***
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Replies (2)DL
Dalene L's updateReviewer Update
07 Apr 2022, 15:35Good day
Social Media Team cant even find my telephonic recording......what a joke. Why am i held responsible for an account of R1200.00 every month the amount is getting bigger and i will not pay any amount. Looks like they pick soft target people to make them idiots. I phoned twice today again to find out if my emails were received that i have send on 06/04/2022, but no luck. I asked for Afrikaans speaking lady or man to assist me as for i did press the button for Afrikaans, I got told that they don't have Afrikaans people available at the moment and they will contact me back. Once again i am stuck with my finger in my ass no one called me back!!!!! Now i ask you why is it so difficult to cancel your contract for the 8th time with Cell c when you already did so telephonic and even emailed them because of the statements that keep on popping up on my email.
I called 084135 and a Pricilla helped me and told me my account is in arears with R133.29 and my contract will expire and immediately i said please cancel my contract because i can only afford R99 pm but special was over and new payment would be R199pm i asked her to cancel she said she did do so......then i emailed customer service with the statement and told them i will not pay another sent because i owe them nothing. I was an idiot and paid and even emailed the payments to payments department. Never ever they phoned me but just emails. Then this year March Lindiwe from collections phhoned me and i explained all to her and she told me that nothing was allocated as yet and can cancel again. She gave me the number to dial for incase the call get cut 084143 for cancelations and i must tell them that nothhing was allocated as yet and must cancel all with immediat affect. Once again thhat department let me down. I am gat vol to put it in afrikaans. please contact me or give me an email address for whom i can email directly with this matter because its getting out of hand now. My salary is only R5500pm and they demand R1200.00 for their own mistakes sorry i wont pay and take it to the news and tv.
***
Social Media Team cant even find my telephonic recording......what a joke. Why am i held responsible for an account of R1200.00 every month the amount is getting bigger and i will not pay any amount. Looks like they pick soft target people to make them idiots. I phoned twice today again to find out if my emails were received that i have send on 06/04/2022, but no luck. I asked for Afrikaans speaking lady or man to assist me as for i did press the button for Afrikaans, I got told that they don't have Afrikaans people available at the moment and they will contact me back. Once again i am stuck with my finger in my ass no one called me back!!!!! Now i ask you why is it so difficult to cancel your contract for the 8th time with Cell c when you already did so telephonic and even emailed them because of the statements that keep on popping up on my email.
I called 084135 and a Pricilla helped me and told me my account is in arears with R133.29 and my contract will expire and immediately i said please cancel my contract because i can only afford R99 pm but special was over and new payment would be R199pm i asked her to cancel she said she did do so......then i emailed customer service with the statement and told them i will not pay another sent because i owe them nothing. I was an idiot and paid and even emailed the payments to payments department. Never ever they phoned me but just emails. Then this year March Lindiwe from collections phhoned me and i explained all to her and she told me that nothing was allocated as yet and can cancel again. She gave me the number to dial for incase the call get cut 084143 for cancelations and i must tell them that nothhing was allocated as yet and must cancel all with immediat affect. Once again thhat department let me down. I am gat vol to put it in afrikaans. please contact me or give me an email address for whom i can email directly with this matter because its getting out of hand now. My salary is only R5500pm and they demand R1200.00 for their own mistakes sorry i wont pay and take it to the news and tv.
***
DL
Dalene L's update07 Apr 2022, 15:35
Reviewer Update
Good day
Social Media Team cant even find my telephonic recording......what a joke. Why am i held responsible for an account of R1200.00 every month the amount is getting bigger and i will not pay any amount. Looks like they pick soft target people to make them idiots. I phoned twice today again to find out if my emails were received that i have send on 06/04/2022, but no luck. I asked for Afrikaans speaking lady or man to assist me as for i did press the button for Afrikaans, I got told that they don't have Afrikaans people available at the moment and they will contact me back. Once again i am stuck with my finger in my ass no one called me back!!!!! Now i ask you why is it so difficult to cancel your contract for the 8th time with Cell c when you already did so telephonic and even emailed them because of the statements that keep on popping up on my email.
I called 084135 and a Pricilla helped me and told me my account is in arears with R133.29 and my contract will expire and immediately i said please cancel my contract because i can only afford R99 pm but special was over and new payment would be R199pm i asked her to cancel she said she did do so......then i emailed customer service with the statement and told them i will not pay another sent because i owe them nothing. I was an idiot and paid and even emailed the payments to payments department. Never ever they phoned me but just emails. Then this year March Lindiwe from collections phhoned me and i explained all to her and she told me that nothing was allocated as yet and can cancel again. She gave me the number to dial for incase the call get cut 084143 for cancelations and i must tell them that nothhing was allocated as yet and must cancel all with immediat affect. Once again thhat department let me down. I am gat vol to put it in afrikaans. please contact me or give me an email address for whom i can email directly with this matter because its getting out of hand now. My salary is only R5500pm and they demand R1200.00 for their own mistakes sorry i wont pay and take it to the news and tv.
***
Social Media Team cant even find my telephonic recording......what a joke. Why am i held responsible for an account of R1200.00 every month the amount is getting bigger and i will not pay any amount. Looks like they pick soft target people to make them idiots. I phoned twice today again to find out if my emails were received that i have send on 06/04/2022, but no luck. I asked for Afrikaans speaking lady or man to assist me as for i did press the button for Afrikaans, I got told that they don't have Afrikaans people available at the moment and they will contact me back. Once again i am stuck with my finger in my ass no one called me back!!!!! Now i ask you why is it so difficult to cancel your contract for the 8th time with Cell c when you already did so telephonic and even emailed them because of the statements that keep on popping up on my email.
I called 084135 and a Pricilla helped me and told me my account is in arears with R133.29 and my contract will expire and immediately i said please cancel my contract because i can only afford R99 pm but special was over and new payment would be R199pm i asked her to cancel she said she did do so......then i emailed customer service with the statement and told them i will not pay another sent because i owe them nothing. I was an idiot and paid and even emailed the payments to payments department. Never ever they phoned me but just emails. Then this year March Lindiwe from collections phhoned me and i explained all to her and she told me that nothing was allocated as yet and can cancel again. She gave me the number to dial for incase the call get cut 084143 for cancelations and i must tell them that nothhing was allocated as yet and must cancel all with immediat affect. Once again thhat department let me down. I am gat vol to put it in afrikaans. please contact me or give me an email address for whom i can email directly with this matter because its getting out of hand now. My salary is only R5500pm and they demand R1200.00 for their own mistakes sorry i wont pay and take it to the news and tv.
***
DL
Dalene L's updateReviewer Update
08 Apr 2022, 07:01 Good day,
This is what you get from Cellc poor service
This is what you get from Cellc poor service
DL
Dalene L's update08 Apr 2022, 07:01
Reviewer Update
Good day,
This is what you get from Cellc poor service
This is what you get from Cellc poor service