NOT HAPPY WITH CELLC AT ALL

MY BOYFRIEND BOUGHT ME R150 AIRTIME VIA INTERNET BANKING ON MONDAY THE 16th OF NOVEMBER AND STILL I HAVE NOT RECEIVED IT. I PHONED CELL C TO QUERY AND I WAS TOLD TO QUERY WITH THE BANK WHICH I DID AND THE BANK PHONED CELL C WHICH CELL C PROMISED TO GIVE ME MY AIRTIME WITH 24 HOURS UNTIL NOW I HAVENT RECEIVE A THING.INSTEAD CELL C PHONED ME TO FORWARD THE BANK STATEMENT WHICH I CANT COZ I DIDNT BUY IT FROM MY ACCOUNT AND THEY PROMISED TO GET BACK TO ME WITH 24 HOURS MEANING IF I WILL GET MY AIRTIME IT WILL BE NEXTWEEK