1 reviews | Active since Nov 2017
NOT HAPPY AT ALL
First Problem
I had a month to month contract with Cell C in terms of which i received data on monthly basis and i also lived up to my monthly obligations. I cancelled the contract because of network problems. Sure enough, when the time came for the contract to cease on ***, i still had close to 7 GB of night data remaining. The contract was cancelled on the specified day and my 7 GB which i had already paid for via my contractual obligation also vanished with the cancellation although the sim card remained active for prepaid usage. This is called theft!
Second concern
Cell C is running a spin and win campaign. On the 28 March 2021 i spun and won 1024 MB on my mobile, i checked the balance and found that sure enough, it was credited. After 10 minutes i proceeded to do my assignments and to my surprise the computer did not respond to the network coverage. I checked the balance again and the 1024 MB was gone! This is called dishonesty____but i cant be too bitter because it is their data anyway, and they saw fit to take it back for whatever reasons that might have motivated them. I am a long time customer of Cell C, very long time but after the 1 and only current contract remaining come to an end, I AM OUT!
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The matter will be escalated to our Support Team. Do expect our call.
^NT
Thank you for reaching out to us.
The matter will be escalated to our Support Team. Do expect our call.
^NT
