Not happy at all
I loaded R35 airtime this morning and then bought a 1gb daily data bundle, but when i checked my balance it said i have R6 airtime and 100mb data. This is NOT what i bought! And where is my extra airtime of R70 that i usually get when recharging with R35? I phoned customer care and they told me to prove this? How on earth am i supposed to prove this? I know for a fact that i did not purchase a monthly data of 100mb as i confirmed the daily data! Your customer service and ussd portals are pathetic. Also i have had trouble carrying over my data numerous times and ended up losing my data becouse of the ussd continuously giving me error messages or throwing me back and forth between options that i did not even choose. This is rediculous! Ive been with cell c for years now, ever since i can remember but now im seriously considering moving myself and my entire family to a different network
Kindly note that our records reflects that you recharged with 100MB data bundle and not airtime.
Please contact your bank as this was was a bank transaction to verify the airtime/data purchased.
^MM
Kindly note that our records reflects that you recharged with 100MB data bundle and not airtime.
Please contact your bank as this was was a bank transaction to verify the airtime/data purchased.
^MM
^MM
^MM