NOT HAPPY

Good day<br> <br> PLEASE HELP ME<br> <br> I sent my phone for repairs as I have insurance. I was told forms were not received and had to send again (forms were sent before). Apparently I completed the form incorrectly but I was notified, I only found out when I enquired on progress, that it when I was told I had to send the form, well I did.<br> <br> Later I was informed phone is beyond repair and will get a new one. I am now told to pay access fee of R305.00 (something not mentioned when initially taking the insurance), and will get Samsung core 2, blackberry or LG. <br> <br> I thought Samsung core 2 will be ok, but no, it is not what I expected. I really need a phone as I am using someone else's and consultants assisting me are really not helpful.<br> <br> I want a phone in the same range as my original<br> <br> by the way I am heading 2 months without my phone<br> <br> PLEASE ASSIST