kM
kolleen M
1 reviews | Active since Apr 2018
12 Mar 2019, 14:10
NOT GOOD SERVICE
i called cellc upgrades department on thursday to do my upgrade, i was told i will recieve it sometime this week, however i called in yesterday to do a follow up and they told me the device is packaged and ready to leave there stores. i called in today to follow up and they tell that someone has cancelled with ram then they tell me that there is no stock every department i go through they are telling me different stories i need this sorted out immediately else i will cancell all my contracts i have been with cellc for years and service like this is not good
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
12 Mar 2019, 14:28We have escalated the matter to our dedicated team for assistance. Do expect communication soon.
Regards
DA
Regards
DA
Best regards,
Cell C's reply12 Mar 2019, 14:28
Official
We have escalated the matter to our dedicated team for assistance. Do expect communication soon.
Regards
DA
Regards
DA
Best regards,
kM
kolleen M's updateReviewer Update
12 Mar 2019, 14:37please i need this sorted out urgently
kM
kolleen M's update12 Mar 2019, 14:37
Reviewer Update
please i need this sorted out urgently
Cell C's replyOfficial
13 Mar 2019, 09:29Funiwe confirmed that she has contacted you in order to assist. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Best regards,
Cell C's reply13 Mar 2019, 09:29
Official
Funiwe confirmed that she has contacted you in order to assist. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Best regards,
kM
kolleen M's updateReviewer Update
16 Mar 2019, 09:34i am extremely not happy with your'lls service, you guys are making me run around in circles for a mistake that your agents made. each department i go through they tell me different stories i called through yesterday to cancel my order and take it with a store in durban as they have stock of another package they told me they would reverse it when i went through to upgrades they said no need to do it from there side it can be done through the store, i called the store to do the upgrade and they tell me its not done and they unable to go ahead unless its cancelled, the service you give to customers is really not good and lying to clients about stock and i have been calling the whole week but no joy i have 4 contracts with you guys and think its best to move to another service provider, the day i called for the upgrade even the contract was emailed to me but the agent didnt tel me about no stock.
kM
kolleen M's update16 Mar 2019, 09:34
Reviewer Update
i am extremely not happy with your'lls service, you guys are making me run around in circles for a mistake that your agents made. each department i go through they tell me different stories i called through yesterday to cancel my order and take it with a store in durban as they have stock of another package they told me they would reverse it when i went through to upgrades they said no need to do it from there side it can be done through the store, i called the store to do the upgrade and they tell me its not done and they unable to go ahead unless its cancelled, the service you give to customers is really not good and lying to clients about stock and i have been calling the whole week but no joy i have 4 contracts with you guys and think its best to move to another service provider, the day i called for the upgrade even the contract was emailed to me but the agent didnt tel me about no stock.