PR
Prishen R

1 reviews | Active since Dec 2015

15 Dec 2015, 11:34

Not Given Promotional Gift

I went the cellc store in Victoria Centre, PMB on the 09/12/15 to get a new contract. The contract was approved and i received my handset. 3 days later i went into another CellC store and saw a brochure advertising the same phone with a promotional gift being a Samsung Gear Virtual Reality Headset available from the 01/12/15 till January 2016. When i called Victoria Centre CellC to query, i had no response. I then get told that the promotion is while stocks last, they are out of stock and there is nothing they can do and i can take it up with CellC if i like. This is ridiculous as the staff member told me they never received stock and this special wasnt loaded on their systems. I strongly believe this is either false advertising and should be dealt with accordingly or CellC just refuses to give customers their promotional gifts. As a CellC outlet, this service pathetic!!!! I app**** for the contract 9 days after the special was advertised and there is no stock!!! The contract was for a Samsung Galaxy Note 5.

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Replies (1)
Cell C
Cell C's reply15 Dec 2015, 11:56
Official
Hello PrishenR,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

Regards
Cell C | PN