dD
ddekock D

1 reviews | Active since Feb 2017

01 Mar 2017, 18:09

Not getting the Pinnacle special and refund as agreed uppon

<p>I did not receive the pinnacle 1000 with the extra 2000 minutes contract as promised by Tebogo Klaas.I sent my paperwork in at the 27th of january and after numerous emails she contacted me back on the phone after leaving numerous messages as well, only on 8 Feb at what time she told me I can still get the special with the R7000 cash back.I sent her my MTN invoice so they can port the number on the 8th of February.My account nr is ********** 86 <br /><br />I have sent numerous messages with the live chat on Cell C's website as well and asked that I do not want to speak to anyone else then a manager<br /><br />If this cant be honoured, then I seigned the contract under false pretence and would not want to be with Cell C anymore</p>

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Replies (7)
Cell C
Cell C's reply02 Mar 2017, 07:19
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

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ddekock D's update02 Mar 2017, 13:12
Reviewer Update

I see someone tried phoning me when I was out from 084145.If it were you,please can they call me just after 14.00

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ddekock D's update05 Mar 2017, 19:23
Reviewer Update

Still no one called again

Cell C
Cell C's reply06 Mar 2017, 08:30
Official

We will attempt to get in touch with you within the next hour.

Regards
TM

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ddekock D's update08 Mar 2017, 12:03
Reviewer Update

Morning

Still no extra minutes allocated

Cell C
Cell C's reply08 Mar 2017, 12:14
Official

Hi Danie

Your prorated benefits were loaded yesterday, please verify by dialing *147#.

Regards

Cell C | PN

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ddekock D's update18 Mar 2017, 08:28
Reviewer Update

This has been sorted out

Thank you