Not getting help

<p>Dear CellC</p> <p>This is my second complaint against one of your employee who did not do his Job. </p> <p>In March I went to a cellc store calswarld to block my mobile and sim card blocked as i lost them while being hospitalised at waterfall city upon my discharge i went into the store to have them discontinued.</p> <p>Like a responsible person i did and fast forward i got an R8000 bill on the same phone i blocked.</p> <p> </p> <p>I complained and the lady who was assisting me told me that i should deal with the sore as it’s their responsibility. I did agree and went to the store and spoke to rose *i have recordings of the conversation* after minutes of talking to her she said i must meet up with Given who was handling my issues that day.</p> <p>Concern 1</p> <p>If i am meeting given who is aware of the incident what are his chances of him agreeing to this matter since there are no recordings when you do a store visit</p> <p> </p> <p>Concern 2 </p> <p>I think Rose is not seeing this matter as an issue as she waited for me to contact her two weeks after going into the store, she only called Given today to setup a meeting, i found out today that she was on leave, a reasonable person would have contacted me and kept me on the loop of what was going on. She is not engaging with me and i feel like she is dragging her feet whereas this is an urgent matter for me.</p> <p> </p> <p>Concern 3</p> <p>The day given comes to meet me Rose says she won’t be there, so my issue is why am i even meeting with Given if the manager is not there? Am i going to have coffee with him and what? What conclusion can me and given reach?</p> <p>I need to deal with someone higher regarding this as Rose has distanced herself from the matter as she is telling me today about recordings when she knows very well that there are no recordings when you speaking to a consultant. We have discussed this with Rose and i politely told her that why are you saying i did not request for my sim to be done just because your employee did not do it? Basically according to rose i am saying nonsense.</p> <p> </p> <p>My other reason for requesting for another higher person to deal with this is because of the urgency of the matter and i need someone who is going to put himself into my shoes and work with me towards resolving this matter.</p> <p> </p> <p>Please do not tell me to deal with the store, i did that and they are failing me i am very sure there can be an escalation to this matter. </p> <p> </p> <p>Kindly assist </p> <p> </p>