ZM
Zikhona M

1 reviews | Active since Dec 2018

21 Dec 2018, 10:47

!!!!!!!!!!!!!NOT EXPLAINING TERMS AND CONDITIONS PROPERLY !!!!!!!!!!!!!!!

Good day

I AM UTTERLY DISGUSTED BY YOUR CONTRACT I TOOK OUT WITH YOU . IT WAS AGREED APON THAT I WOULD BE CHARGED A PRO-RATA FOR THE COUPLE OF DAYS I RECEIVED THE ROUTER , THAT HAPPEND . THE CONVERSATION I HAD WITH DEVONIA A KZN SALES CONSTULTANT TOLD ME I WOULD BE BILLED R149.00 A MONTH FOT IT AND I SPECIFICALY TOLD HER IF MY DATA GOT DEPLETED I DN'T WANT TO BUY IT ON MY OWN , IT SHOULD GET DEPLETED , I WOULD WAIT FOR CELL C TO ON THE 1ST TO PROVIDE ME WITH THE 3GB .

I GOT BILLED ON THE 20TH DECEMBER FOR AN AMOUNT OF R 436.51 AND MY IMPRESSION WAS I WAS GOING TO BE BILLED R149.00 BUT THAT WAS NOT THE CASE. I CALLED IN TO THE CALL CENTRE I WAS TOLD THAT I WAS USING OUT OF BUNDLE DATA AND IF I DIDN'T WANT THAT OPTION I SHOULD HAVE CALLED IN WHEN I GOT THE ROUTER BUT DEVONIA THE KZN CONSULTANT FAILED TO MENTION THAT .

I'M UTTERLY DISGUSTED BY HER ACTIONS OF NOT INFROMING ME SHE COULD HAVE DONE THAT CAUSE SHE REPEATEDLY CALLED ME REGARDING THE CONTRACT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Cell C
Cell C's reply21 Dec 2018, 11:27
Official
Good morning Zikhona

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist. 

Do expect communication. 

Regards       
Cell C | PN 


Best regards,

Cell C
Cell C's reply04 Jan 2019, 14:34
Official
Maropeng contacted you and provided as per the call recording which he advised that you should also listen to but you refused. The call recording is available as confirmation of the outcome feedback he provided.

Regards
Cell C | PN

Best regards,