Not even your replies make any sense or help AT ALL

I fail to believe the reply you send me.... I SENT my affidavit, as I stated!!! How does this explain why I'm still waiting????? See below and please reply here. Clearly no phone call from yourselves will ever be received on a number that ISN'T WORKING :-

MY ORIGINAL POST :- On 2 April, after misplacing my private phone (I have a company and private phone) I did the safe and expected thing and called Cellc up to blacklist my phone and SIM card in case the phone was found by someone else and not myself. Cellc was very helpful at that stage and immediately sent the request for the ITC reference and disconnected both SIM and phone immediately. I asked if the affidavit is essential as I might just find the phone and am not claiming from any insurance. They advised it is not essential but is better to do so for ******** activity should it be used by others. So, according to them not essential...so I didn't get the affidavit. I then found the phone on the 18th April (some how it had slipped between the bed and the wall and was on silent so phoning it never helped us find it). I then called CellC to cancel the blacklisting. They then advised me I need an affidavit stating I have the phone myself. I then got that done and sent the affidavit along with all the other information they requested on 19 April. I then get promised a phone call 24 to 48 working hours later. I then phone again a few days later. Told the same story. Wait another 24 to 48 hours. Then I call again. And again. And again. Every time they say they have escalated the query and I WILL receive a call within 24 to 48 hours later. It is now 8 May. The SIM swap whey performed never worked and my phone is still blacklisted and useless to me. They can NEVER help me with ANY info and no one can tell me what the problem is. I am given false promises of help every time I call. No one knows anything. Ever. I have a phone that I PAID FOR. I did the right thing by blacklisting it for safety reasons. I now have the phone and NEED to use it and CellC couldn't care less. They are *********** and full of lies and stories. Should CellC not Unblacklist my phone who will buy me a new phone? Why did I bother blacklisting it for safety reasons only to now be the one to suffer? Who has committed a crime now? CellC. Why is CellC SO adamant they are NOT Unblacklisting my own phone??? If I wanted to be ******* I would have claimed from insurance. I didn't. I was honest. What has honesty gotten me? ZERO HELP from CellC. That's what. I cannot use my own R2k phone because CellC don't care. Be honest and this is where it gets you. Absolutely no where. It would have been easier to lie to insurance and get a new phone. That is what CellC is showing me at the end of the day. Disgusting service. I cannot reiterate enough just how shocking this all is to me.

YOUR REPLY :-

Good morning Tracy

Apologies for the inconvenience caused by this.

Unfortunately, due to security reasons, an Affidavit is required to un-blacklist the device. Our team will be in touch to assist.

Regards DA

????????????????????????? Your reply just goes to show what I'm dealing with here.