TO
Tony O'Reilly

1 reviews | Active since Apr 2019

28 Jun 2019, 08:16

Not even the Regional Broadband Manager can do the job.

Once again I had to go into Cell C to try sort out my account. This time I asked to speak to a manager, Grant Strong, who is the Regional Broadband Manager came out to speak to me. After once again explaining my problem to him, he assured me he would look into it and get back to me within the next few days. He even gave me his business card to contact him directly should the problem not be resolved. Believe me, I have called him on a daily basis for the past few weeks. Not once has he answered his phone or returned my call. IF he cant sort the problem out, I think Cell C needs to have a real hard look at the amount of business they loose due to an absolute lack of care for their customers.

0
Replies (2)
Cell C
Cell C's reply28 Jun 2019, 08:37
Official
Good morning Tony
 
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers. 

We have escalated the matter to the senior manager for the Broadband Sales department for urgent assistance.

Feedback will be provided as soon as possible.

Regards
DA

TO
Tony O'Reilly's update28 Jun 2019, 08:38
Reviewer Update
I Have heard this before...