Not even a week yet

I concluded a CellC contract last week. It's not even a full week and I already have problems. I logged a call on Monday. I was promised a turn around time of 48 hours. It's more than 72 hours already and still no response. I decided to follow up this morning and guess what? I had to log the exact same call i did on Monday because someone handling the case wasn't sure about something. I guess that someone doesn't know how to pick up a phone and call the customer to clarify their uncer*****ies? How long would I have had to wait then had I not decided to follow up myself?<br> If this is how your service is then I don't want to be in business with you people any further.<br> I love my new phone but I absolute HATE bad service.<br> Please resolve my issue a.s.a.p. or end my contract immediately.