Not effecient, not honest, not competant

<p> I have always been loyal to one cell provider. I unfortuantley decided to be brave and try a new cell provider - Cell C, and I have regretted that decision ever since. I needed to get a very small contract for my daughter, with a limit on calls and data, as she is not able to monitor her usage herself, I also wanted to teach her how to manage her time and data usage herself and become responsible. Well.....story goes like this. The Cell C assistant at Cell C Norwood apparently forgot to put a cap on the account when I took out the contract, even though I reminded him at the time at least 20 times, I even apologized for repeating myself so many times, but felt the need to ensure the contract was done properly. Needless to say it wasnt done. On the first month of being over charged, I complained, the assistant apologised and promised to rectify the situation, he had forgotten to put a cap on the account. The second month of being over charged actually got me angry. I then went to the Cell C manager of Norwood Store to complain. I told the Cell C manager that if my account was not sorted, I would want my contract terminated. Again, I got promises to rectify the situation and return the money that had been overcharged. Again, never happened. Now on the third month, you would think that eventually Cell C could get it right. But NO, they could not. I have tried phoning the Cell C customer care line, they have tried passing me on to various other numbers to try get to a competant relevant person that is able to assist me......I cannot find someone to help me?? Yesterday I drove passed Cell C by chance, I could not believe how big they are, and there doesnt seem to be one competant person that can help me. Now Cell C has taken quite a big amount from me, three months in a row, that actually according to the contract I took out, does not belong to them....I didnt know Cell C was in the business of ripping customers off!</p>