Not doing what he is supposed to

At the end of last year Cell C phoned my wife to sell her a contract, my wife explained to them that they need to phone me as the number is on my name but after a story my wife took the contract. She received the phone but when I tried to do the Sim swop I was told that the new number was active and that I have to ask for a number change on 084145 but only during business hours. my wife phone the next day but was told that the person who can help is on leave and we must call back the following Monday. we called back but my wife was informed that she must do a change of ownership on the number as the number belongs to me. I phoned in gave the authorisation and my wife called back, but instead of doing a number change he ( Lebogang ) ported the number back to Vodacom ( this number was a cell c since 2007 ) on the Thursday he phoned my wife to explained what he has done and advised that it is being fixed on Friday i phoned and he tells me that I have to get the number back from Vodacom. We went to cell c on Saturday and likely got someone with brains to sort out his mistake, and by the Thursday we got the number back. and we are still waiting for this idiot to call and apologise