not delivering on promisses
<p>I upgraded my cell c contract November last year, i was told by both iStore and CellC that i will recieve a R10 000 cash back with the upgrade. the day i recieved my phone i was told that this was a mistake and it is not applicable on upgrades but only new lines. this was falsely communicated to me and is unacceptable as this influenced my decision regarding the package i chose. they have not been helpfull at all since then, just pointing fingers and saying nothing can be done. no one wants to solve this issue</p>
The cash back only applies to new contracts and ports not upgrades, please refer to our terms and conditions.
One of our consultants will contact you and assist.
Regards
Cell C | PN
The cash back only applies to new contracts and ports not upgrades, please refer to our terms and conditions.
One of our consultants will contact you and assist.
Regards
Cell C | PN
I Honestly do not care if it is only for new contracts, it was offered to me while discussing my upgrade. if it is for new contracts only, should your staff not have been more clued up on what they can offer??
I Honestly do not care if it is only for new contracts, it was offered to me while discussing my upgrade. if it is for new contracts only, should your staff not have been more clued up on what they can offer??
Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Thank you for sorting my problem out so effectively even though there was a third party involved.
You have amazing people namely Boithumelo and Derrick, they are extremely good with customer service.
Thank you for sorting my problem out so effectively even though there was a third party involved.
You have amazing people namely Boithumelo and Derrick, they are extremely good with customer service.
We are delighted to hear that you have received such great service from Boitumelo and Derrick.
We'll forward your compliment to their managers.
Have a great weekend.
Regards
Cell C | PN
We are delighted to hear that you have received such great service from Boitumelo and Derrick.
We'll forward your compliment to their managers.
Have a great weekend.
Regards
Cell C | PN
I am happy to say i have upgraded my one contract with you again, great service, thanks
I am happy to say i have upgraded my one contract with you again, great service, thanks