Not Cool

On the 27th of October at around 12 I phoned your call centre to get banking details<br> For me to pay my monthly subscription. I was given a nedbank account *** to do and eft. In changed banking details so I had to give them the new one. I was assured that the next payment will only go off at the end of November as my the new details were to late to submit. Well quess what to my surprise you guys went and did the debit order after in said I will do and eft. So please explain to me who messed up. I want my money back in my account by COB today or I will take this further. Please check your records I made a payment on the 27th of October. I used my cell phone number as a ref. I want my money today. I don't care if there are rules to follow, not my fault you cannot get competent people to do their work. And please the lady who assisted me yesterday wow, she did not want to as sit as the it really felt to much for her to actually investigate what is going on, not even an apology for the mess up, nothing. I think I am going to change service provider when my contract is over, always been a loyal client and this is how you treat me. Sorry not anymore