Not attending to customers quarries

<p>On the 22 December 2016 as normally my debit order date . Cell C they went in to my account and did double debit order which one it was R3605.36 which I don't know about it and R809 35 . I called cell c and report my quary they requested me to do statement and send it to them for the prove that I did pay mentioned quary they promised that I will be helped with 24 to 48 hours . I called them after 48 hours to find out if the call was allocated to someone and what is the reason for such huge amount without any explanation. They failed to help me until I asked the call center agent to give me her supervisor I spoke to a guy by a name of sfiso he promised to assist me and call me back on the 5th December 2016 before 14:00 I waited till the following day in called them again on the 7December 2016 still nothing happens I called again and spoke to Reginah supervisor she promised to assist me bit still she never helped me . Is the any way on how can I claim my money because even the bank they don't want to assist me please help my money was taken and I don't know about that </p> <p>Adwin Eddie Komane </p> <p> ********** </p> <p> ********** </p>